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Posted by / 24-Sep-2019 16:37

I received an SMS from 19994333 while I was at home watching television, only realised this as about 15 minutes later I happened to get online and check my prepaid mobile account to see how my call charges were.

I saw this charge for a text, so checked my phone and there was an incoming text from 19994333 with the words "Play mobile money quiz and win of mobile call credits. I immediately rang Vodafone (who were closed over the New Year period) on 2 January and complained.

You must have a resolution offered to you about your complaint within 30 days of lodging it.

If disputing the fact you didnt request the SMS's, lodge the complaint with your Carriage Service Provider, they will (must) investigate your complaint, referring it to the Content Provider if required.Note that the initial advertisement for the service must contain the provider name, and your phone service provider must also provide this information on request."] Given the amount of threads being created about receiving unsolicited Premium SMS's, it is time to create a single thread for discussion (so as to keep it all in one place, the topic has been much the same in the separate threads).Regardless of carrier/Premium SMS number, please use this thread to discuss unsolicited Premium SMS issues.I have also restricted my home phone so no 190x number can be called.It's a personal choice, but once that gives me peace of mind. You should call the service provider and ask them to remove you, and also issue you a refund for a service that you didn't request.

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You should then also contact Vodafone and ask them to add the premium SMS bar on your service.